Frequently Asked Questions

Aged Care Homes are subject to an accreditation process conducted by the Aged Care Quality and Safety Commission. The home must pass a series of compulsory checks to operate.
The Commonwealth Government is responsible for providing aged care amenities in Victoria (click on link below for more information)
https://www.health.vic.gov.au/ageing-and-aged-care/residential-aged-care-services

The first signs of needing assistance with daily living are when your normal day-to-day tasks have become too difficult to manage without help from others. The best thing to do is discuss it with someone who respects your situation and knows you well. Perhaps this could be a family member, or your local doctor. You will need an assessment if you wish to go into residential aged care regardless of your situation.

An assessment is an evaluation by an Aged Care Assessment Team (ACAT) member, who is a health care professional in the area of senior care. They will visit you and ask you some questions about your life and lifestyle to find the best possible care options for you. If you wish, you can ask your doctor to provide your medical history to the ACAT representative.

No – these assessments are free.

This is commonly known as respite care. Respite is temporary accommodation in an aged care facility, which may be needed for several reasons.
– Trialling a home before deciding to move permanently.
– Your carer or support person might be on holiday or unavailable for a time period.
– In emergency situations

Care is assessed and provided based on the needs of each individual resident. Care consultations are facilitated by the Care Manager and conducted with residents and family representatives. This forms the basis for developing a detailed care plan that meets your personal goals, needs and preferences.

We encourage our residents and families to approach us in person to discuss any feedback, suggestions, and complaints in relation to the care and services that we provide.